Refund policy

Not happy with your order? You can send it back. This policy explains how returns, refunds and warranty claims work at Rebound.

30 days to change your mind

You have 30 days from the day you receive your order to let us know you want to return it, without giving a reason. If your order arrives in more than one parcel, the 30 days start when you receive the last one. This is more than the 14-day withdrawal period required by EU law, and it does not affect your legal rights.

How to return something

1. Email info@reboundshop.com with your order number and the item(s) you want to return. You can also use the model withdrawal form at the bottom of this page, but you don't have to.
2. We confirm your return and send you the return address and a return label.
3. Send the item(s) back within 14 days of letting us know. Please don't send anything back before we have confirmed your return — parcels that arrive without a confirmed return can't be processed.

Condition of returned items

You may try the boots the way you would in a shop: unpack them, check the size and switch on the control unit to see how it works. Please send everything back complete — boots, control unit, hose set, charger and manual — and well packed, preferably in the original box.

If an item has been used more than needed to try it out, or comes back damaged or incomplete, we may deduct the loss in value from your refund. We will always tell you how much and why.

Return shipping costs

For a return because you changed your mind, the cost of the return label is deducted from your refund. If you received a faulty or wrong item, the return is free.

Your refund

We refund the full price of the returned items plus the original standard shipping costs, within 14 days of receiving your request. We may wait with the refund until the item(s) are back with us, or until you have sent us proof that you posted them. The refund goes to the payment method you used, unless we agree something else with you. Please allow a few business days for your bank or card provider to process it.

Faulty, damaged or wrong items

Please check your order when it arrives. If something is damaged, faulty or not what you ordered, email us at info@reboundshop.com as soon as possible, with your order number and a photo where you can. We will repair or replace it, or refund you.

Warranty

Every Rebound set comes with a one-year warranty on manufacturing and material defects, counted from the date of delivery. The warranty does not cover damage caused by accidents, incorrect use or normal wear. This warranty comes on top of your legal rights: under EU law a product must work as you may reasonably expect, and you keep that right after the warranty period.

Exchanges

Need a different size? Return the item you have as described above and place a new order for the size you need. That way the new size is on its way straight away.

Items that cannot be returned

• Gift cards.
• Orders for clubs, practices and other businesses: the right of withdrawal only applies to consumers. Business orders are covered by the terms we agree with you, and the warranty applies as usual.

Model withdrawal form

Only fill in and send this form if you want to withdraw from your purchase. An email in your own words works just as well.

To: Rebound, info@reboundshop.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Date:

Questions

Email info@reboundshop.com. We answer every message ourselves.